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Employer FAQs

Find answers to common questions about using the SkillShooters platform.

Account & Profile Management

How do I create an employer account?

To register, click on "Employer Signup" and fill out the form with your name, company name, and an official company email address. Free email domains (like Gmail, Yahoo) are not permitted. You will also need to create a strong password and complete the reCAPTCHA verification. After submission, a verification link will be sent to your email to activate your account.

How does Multi-Factor Authentication (MFA) work?

For enhanced security, your account is protected by 2FA. Initially, this is done via a one-time password (OTP) sent to your email. You can upgrade to a more secure Time-based One-Time Password (TOTP) by setting up an authenticator app (like Google Authenticator or Authy) in your "Company Profile" settings.

How do I upload my company logo?

Navigate to the "Company Profile" tab in your dashboard. Here you can upload your company logo. The file must be a JPG, PNG, or WEBP and under 1MB. All logos are reviewed and approved by an administrator before they appear on your company profile and job listings.

How do I connect my Zoom account?

In the "Company Profile" tab, scroll to the "Zoom Integration" section and click "Connect to Zoom". You will be redirected to Zoom to sign in and authorize the connection. This allows you to schedule video interviews directly from our platform.

Posting & Managing Jobs

What information is required to post a job?

In the "Post New Job" tab, you will need to provide a job title, location, detailed description, required experience, salary range (optional), and relevant skills. You can also specify the job type (e.g., Full-time, Contract) and work arrangement (e.g., On-site, Remote).

How can I edit or manage my posted jobs?

The "My Posted Jobs" tab displays a list of all your job postings. You can view the status (e.g., Active, Pending Review), see the number of applicants, edit job details, and activate or deactivate listings as needed.

Managing Applicants

How do I view and filter applicants?

Select a job from "My Posted Jobs" to see its applicants. You can then use the filters to narrow down the list by name, skills, location, experience, application status, and more. This helps you quickly identify the most suitable candidates.

How can I communicate with candidates?

You can initiate a private conversation with any applicant via the integrated chat feature. This is ideal for asking follow-up questions or arranging an initial call.

Can I add internal notes to an application?

Yes. Each application allows you to add private notes. These are only visible to you and your team and are perfect for tracking interview feedback, internal evaluations, and next steps.

How do I change an applicant's status?

In the applicant list, you can use the dropdown menu in the "Update Status" column to move a candidate through your hiring pipeline. Available statuses include "Viewed," "Shortlisted," "Interview Scheduled," "Hired," and various rejection reasons.

Interview Scheduling & Zoom

How do I schedule a Zoom interview?

After connecting your Zoom account, open an applicant's detailed profile and click the "Schedule Interview" button. A modal will appear where you can set the date, time, and topic. The platform automatically creates the Zoom meeting and sends invitations to both you and the candidate.

Where can I manage my scheduled interviews?

The "Interviews" tab on your dashboard provides a complete overview of all your interviews. They are organized into "Upcoming," "Past," and "Cancelled" sections for easy management.

What if I need to reschedule or cancel an interview?

From the "Interviews" tab, you can select any upcoming interview to either reschedule it to a new time or cancel it. The candidate will be automatically notified of any changes.