L1 Networking Engineer (Voice Support)
Generic User
Noida
Type: Full-Time Arrangement: On-Site
Any - 2 Yrs375000 - 375000(Annually)
Posted: 16 Oct 2025
Job Description
Provide L1 voice-based technical support for home networking devices and customer systems.|Diagnose and resolve issues related to modems, routers, VPNs, and wireless systems.|Support end-users across multiple platforms including Windows, macOS, Android, and iOS.|Troubleshoot firewall configurations and ensure secure connectivity.|Work in 24x7 US shift environment with both-side cab facility.|Maintain detailed documentation and ensure customer satisfaction through excellent communication.
Required Qualifications
- Graduate with a Computer Science background (Mandatory)
Preferred Qualifications
- Engineering degree or certifications in Networking (Preferred)
- CCNA pursuing or certified candidates preferred
Skills Required
NetworkingVPNRoutersWindowsmacOSAndroidiOSFirewall ConfigurationCustomer ServiceCommunication